Can engaging with stakeholders also be meaningful via email or questionnaire?

Sometimes, you may want to engage in a dialogue with a stakeholder but face challenges in doing so. These obstacles could include language barriers, limited capacity or time, the need to reach a large group of stakeholders, or even reluctance from the stakeholders themselves. In such cases, it may be necessary – and sometimes even more sensible – to maintain contact through email or by gathering information via questionnaires.

Of course, forms of stakeholder engagement beyond direct dialogue can still be meaningful, as long as they are guided by the same elements that apply to a meaningful dialogue. These include transparency, commitment, and inclusiveness. Always consider the position of your stakeholder: do they have enough opportunity to provide input, even when the topic is complex or sensitive? Is the communication clear and understandable, or does the method create unnecessary barriers?

It is wise to follow up on digital communication or completed questionnaires with a (physical) dialogue over time. This can provide more context to the feedback you receive and allow for a deeper exploration of mutual interests, expectations, and challenges. Additionally, it helps foster personal relationships.