In Dutch
AI and Work Building an AI-powered future of work
SER advisory report
AI and Work: Building an AI-powered future of work
In this AI and work advice, the SER further studies the impacts of AI as they are also central to the government's request for advice: impacts on labour productivity, the quality of work, work and income and what is needed to make good use of the opportunities of AI. The latter is important given the major challenges facing the Netherlands, such as labour productivity falling behind and tight labour markets.
Main outline of the advice
Developments with regard to artificial intelligence (AI) have accelerated in recent years. AI has become increasingly visible, partly due to the rapid emergence of generative AI applications such as ChatGPT. New applications or developments hit the news almost every week and AI applications are also increasingly being used in the workplace. They range from the standard responses generated by Microsoft Outlook for emails and a chatbot used by customer service departments, to automating stock management, the use of autonomous robots in distribution centres and robots used in the healthcare sector to support surgery. Another current development is AI assistants (AI agents). They go one step further than a chatbot and should make it possible to perform all kinds of digital actions with simple instructions, such as ordering your groceries for you, booking a holiday, etc. In view of all these developments, it is clear that AI is having an impact on work and that this impact will increase.