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Faster, more streamlined resolution of consumer complaints needed

For at least ten years, the Social and Economic Council's Committee for Consumer Affairs (SER/CCA) has been pointing out the need to improve judicial and extrajudicial disputes resolution. This advisory report, issued in 2017, is based on the SER/CCA's advisory brief of 2016 in which it makes specific recommendations aimed at the rapid elimination of problems in the current disputes resolution system.


Download Abstract of advisory report

Faster, more streamlined resolution of consumer complaints needed (PDF, 168 kB)